IPTV Canada questions

Frequency Asked Question

  • Thousands of live TV channels from around the world, including Canada.

  • On-demand movies and series (VOD).

  • Multiple quality formats: SD, HD, Full HD, Ultra HD/4K.

  • Multi-device compatibility (Smart TVs, Android, iOS, Windows, etc).

The “How It Works” steps are:

  1. Choose your subscription plan.

  2. Make your payment securely and indicate which device type you’ll use (Smart TV, Android, etc).

Most customers receive their login credentials within 15–30 minutes after completing payment.
If you don’t receive them within one hour, please check your Spam/Junk folder or contact support for assistance.

  • First, check your device internet connection, restart the app/device, ensure your credentials are correct.

  • If problem persists, contact support via email or phone.

  • If the issue is due to a system error on TVCanadian’s side and cannot be resolved within the eligibility period, you may qualify for a refund.

Yes. The service supports Apple TV, Amazon FireStick, and Android TV devices.
You’ll just need to install a compatible IPTV player and enter the credentials provided in your activation email.

Video On Demand (VOD) gives you access to thousands of movies and TV shows that you can watch anytime.
This section is regularly updated with new content, including English, French, and international titles.

No, subscriptions are not automatically renewed.
You’ll receive a reminder email before your plan expires so you can renew manually.
This ensures you stay in control of your billing and avoid unwanted charges.

Yes. You can upgrade from a monthly plan to a 3-, 6-, or 12-month plan anytime.
Contact support and they’ll apply the remaining balance toward your new plan.

Some ISPs may restrict certain streaming protocols.
If that happens, try switching your DNS settings or use a VPN.
Contact support if you need help configuring these settings.

TVCanadian periodically offers trial accounts so users can test quality and compatibility.
Check the homepage or contact support to request a trial if available.

Sharing login details is discouraged for security reasons and may violate the Terms of Service.
If multiple users in one household need access, request an additional connection or multi-screen plan.

IPTV delivers TV content over the internet, so you can watch on almost any device without needing cable boxes or long-term contracts.
It’s typically more flexible, portable, and affordable than cable TV.

Support is available 24 hours a day, 7 days a week via email or contact form.
Response times average 15–60 minutes depending on volume.

  • Double-check your username and password (copy/paste carefully, no spaces).

  • Make sure your subscription is still active.

  • Reboot your device and router.

  • If still not working, contact support — sometimes the account may need to be reactivated.

Buffering can occur if your internet speed drops or if your Wi-Fi signal is weak.
Try these steps:

  • Use a wired (Ethernet) connection instead of Wi-Fi.

  • Close other background apps using the internet.

  • Restart your router and device.

  • Change the video player or stream source if the app allows it.

You can install it on multiple devices but can stream on only one at a time (unless you purchase a multi-connection plan).
Concurrent use may result in automatic logouts.